公众参与影响公共服务满意度的实证研究
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D6301

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国家社会科学基金一般项目“共同富裕目标下公共服务高质量发展的动态监测与推进策略研究”(22BGL255)


An Empirical Study on the Impact of Public Participation on Public Service Satisfaction
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    摘要:

    公众参与是社会主义民主政治的实质性内容,是推进国家治理体系和治理能力现代化的应有之义,也是新时代新征程在发展中保障和改善民生的重要途径。运用中国社会状况综合调查(CSS)数据,实证检验公众民主参与对民生类公共服务满意度的潜在影响,重点探究政府信任的中介作用以及政府透明度的调节作用。研究发现,公众民主参与对民生类公共服务满意度具有显著正向影响;政府信任在公众参与对公共服务满意度的正向影响中具有显著的中介作用;政府透明度在公众参与对公共服务满意度的直接关系以及通过政府信任所形成的中介关系中均表现出显著的调节作用。研究结果表明,在推进多元主体共同参与的民主体制改革的同时,也要注重培育政府信任和强化政务信息公开,以此促进政府公共服务高质量发展,持续增进民生福祉。

    Abstract:

    Public participation is a substantive content of democratic politics, an essential part of promoting the modernization of the national governance system and governance capacity, and an important way to ensure and improve people’s livelihoods in the development of the new era and new journey. This article uses data from the Comprehensive Social Survey of China (CSS) to empirically test the potential impact of public democratic participation on satisfaction with livelihood related public services, with a focus on exploring the mediating effect of government trust and the moderating effect of government transparency. Research has found that public participation has a significant positive impact on satisfaction with public services. Government trust plays a significant mediating role in the positive impact of public participation on satisfaction with public services. Government transparency plays a significant moderating role in the direct relationship between public participation and satisfaction with public services, as well as in the mediating relationship formed through government trust. The research results indicate that while promoting democratic system reform with the participation of multiple subjects, attention should also be paid to cultivating government trust and strengthening government information disclosure, in order to promote the high-quality development of government public services and continuously enhance people’s well-being.

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官永彬,罗小毛.公众参与影响公共服务满意度的实证研究[J].重庆师范大学学报社会科学版,2026,(2):104-115

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  • 在线发布日期: 2026-06-01
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